Shipping policy
Shipping Policy
Processing Time: All orders are processed within 1-3 business days. You will receive a confirmation email with tracking information as soon as your order has shipped.
Shipping Methods: We offer various shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Shipping Rates: Shipping costs are calculated at checkout based on your location and selected shipping method.
International Shipping: We currently offer international shipping to selected countries. Additional customs fees or duties may apply upon delivery, and these charges are the responsibility of the customer.
Delivery Issues: If your package is lost or damaged in transit, please contact us within 14 days of the expected delivery date. We will assist you in resolving the issue.
Returns and Exchanges: We do not offer refunds unless items are faulty. You may exchange items or receive store credit within 14 days of receiving your order. All items must be unworn, unwashed, and in their original packaging.
Contact Us: For any questions regarding shipping, feel free to reach out to our customer service team at info@ellak.com.au
Thank you for shopping with us!